Warranty Information

Is Goulet Pens an authorized retailer for all of the brands it offers?

Yes! We are an authorized retailer for all of our brands. We always purchase our products through the U.S. distributor for a brand (if one exists), or directly from the manufacturer otherwise.

One of our core values is to "Be Honest" and our mission statement includes "products we believe in" -- that means we stand behind everything we sell. All of our products are new and authentic from the manufacturer (with the exception of The Bottom Shelf, which may have some gently used items with a full disclaimer).

What is TWSBI's warranty policy?

If you need to repair your damaged TWSBI fountain pen, please send an email to twsbiinc@gmail.com. TWSBI prefers that all warranty claims go directly through them. If you're unsuccessful in reaching out for any reason, please let us know and we'll help you out.

What is Pilot's warranty policy?

If you're outside our 90-day returns window and have a manufacturing defect, here's the information you'll need:

Pilot guarantees all of its products*. If you are not satisfied with the performance of any Pilot product, return the product, postage paid, and they will replace it free of charge with a comparable product.

*Pilot Fine Writing and Namiki product purchases are covered by a separate warranty that is specific to those product lines. Please refer to the following product listing for your convenience.

Lifetime: Emperor, Yukari Royale, Yukari, Nippon Art
3 Years: Sterling, Justus 95, Falcon, Fermo, Vanishing Point
1 Year: Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom

In the U.S., please return all product to:
Pilot Corporation of America
Customer Service Manager
3855 Regent Blvd
Jacksonville, FL 32224

Email: consumerservice@pilotpen.com
Phone Number: (904) 565-7600