Order Status FAQ

How do I know if my order has shipped?

Sign In to your account, and click the My Account link at the top of our site. From there you can view details about your order status. You'll also receive an email from us when your order has shipped, which will include tracking information.

How do I track my order?

You'll receive an email from us when your order has shipped, which will include tracking information. You can also log in to your My Account page to view the tracking information.

Misplaced this info? We understand. Email us at info@gouletpens.com and we'll help you out.

Keep in mind, not all shipping methods have full tracking. All domestic (U.S.) orders include full delivery confirmation. For international orders, tracking will depend on the shipping method - Standard shipping usually only tracks within the U.S., while USPS Express Mail and FedEx have full tracking capabilities. 

Oops! Can I change my order?

Unfortunately we cannot make any type of changes to an order once the order has been submitted- even if the status says pending. If you would like us to cancel your order, please email us at info@gouletpens.com with your order number and ask us to cancel it so we don’t send it out to you accidentally.

Please do not submit a return request if your order has not shipped, as that will not cause your order to be cancelled.

My order arrived but I have missing or damaged items - Help!

Oh no! Let’s get that straightened out as quickly as we can. Email us at info@gouletpens.com so we can get started.

If your package was damaged in shipping, we'll send replacements to you at no cost. In rare circumstances, we may have to offer a credit/refund if a similar product is not available.

If you're missing an item from your order, please let us know as well and we'll work with you to make it right.

My order never arrived - Help!

First step? Breathe. We’ll help you track it down.

If you received tracking information from us in an email and it says your package was delivered, we recommend that you check with your neighbors and/or your local post office (or customs office) to see if they have additional information. That's usually the best source of information for these situations.

If you still need help, email us at info@gouletpens.com and we'll do our best to help you.