Order Status FAQ

How do I know if my order has shipped?

Sign In to your account, and click the My Account link at the top of our site. From there you can view details about your order status. You'll also receive an email from us when your order has shipped, which will include tracking information.

How do I track my order?

You'll receive an email from us when your order has shipped, which will include tracking information.

Misplaced this info? We understand. Please click the icon in the bottom right corner of your screen to get in touch with us.

Keep in mind, not all shipping methods have full tracking. All domestic (U.S.) orders include full delivery confirmation. For international orders, tracking will depend on the shipping method - USPS Priority Mail usually only tracks within the U.S., while USPS Express Mail and FedEx have full tracking capabilities. USPS First-Class International usually has NO tracking at all.

Oops! Can I change my order?

Unfortunately we cannot make changes once an order has been submitted. However, as long as it hasn't shipped, we can cancel your original order and help you place a new one. Please click the icon in the bottom right corner of your screen to get in touch with us.

My order arrived but I have missing or damaged items - Help!

Oh no! Let’s get that straightened out as quickly as we can. Send us an email at info@gouletpens.com so we can get started.

If your package was damaged in shipping, we'll send replacements to you at no cost. In rare circumstances, we may have to offer a credit/refund if a similar product is not available.

If you're missing an item from your order, please let us know as well and we'll work with you to make it right.

My order never arrived - Help!

First step? Breathe. We’ll help you track it down.

If you received tracking information from us in an email and it says your package was delivered, we recommend that you check with your neighbors and/or your local post office (or customs office) to see if they have additional information. That's usually the best source of information for these situations.

If you still need help, email info@gouletpens.com and we'll do our best to help you.