My Account FAQ

How do I create an account?

Click the Sign Up link located at the top of our site. Then simply follow the prompts to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private. For more info, check out our Privacy Policy.

How do I edit my account information?

Log in to your account and click the My Account link at the top of our site. From here, you can change your billing or shipping address, password, and more.

If you wish to change your email address, just send an email to info@gouletpens.com and we can update it from our end. Please clearly indicate your old and your new address in your email to us to expedite the process!

I forgot my password. What can I do?

Click the "Sign In" link at the top of our site. Under the login box, click the "Forgot your password?" link and the system will send you an email with a new link to reset your password.

If at any point it's still not working for you, just shoot us an email to info@gouletpens.com.

My login from your old site won't work.

Click the "Sign Up" link at the top of our site to create a new login. We didn't migrate past passwords from our old site (pre-June 2018) as a security precaution. Once you sign up, it'll pull in any past order history if you're using the same email address. For additional help, just contact us at info@gouletpens.com.