Payments FAQ

What are my payment choices?

We accept all major credit cards including Visa, MasterCard, Discover, and American Express.

We also accept PayPal as well as ApplePay and GooglePay payments.

Please note that we will not ship your order until we receive payment in full from you.

When will my credit card be charged?

Your credit card will be charged when we package and ship out your order, usually same or next business day.

Do I have to pay sales tax?

Within the United States, we only collect sales tax for the states of Hawaii, Illinois, Kentucky, Maine, Michigan, Minnesota, New Jersey, North Dakota, Oklahoma, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, and Wisconsin.

For Australian residents, we collect 10% Australian GST for merchandise and shipping charges ordered on this website, which in general should not be charged at the point of customs. If in the event you are also charged at customs, please let us know immediately and we'll refund the portion we collected.

Tax policies last updated October 1 2018, subject to change as new state laws come into effect.

I need a copy of my invoice/receipt.

Just sign in and click the My Account link at the top of our site to see your order history, or email us at info@gouletpens.com and we can help you out.

What if I don't pay?

We will not ship your order until we receive payment in full from you.