Additional Support

How do I contact you?

By Live Chat: Look for the icon at the bottom of your screen. We're available 8am-5pm ET to help you out over chat! Outside of business hours, this link will allow you to leave us a message.

By Email:

By Phone: (804) 368-0482. If we are unable to answer the phone, please leave a message with your name and phone number so that we can call you back during normal business hours, Monday through Friday 8am-5pm ET.

By Mail: The Goulet Pen Company, 1590 E Parham Rd, Henrico, VA 23228.

Do you have a physical retail storefront?

No, we do not. We are online only.

Can I pick up my order if I live nearby?

We are unable to offer local pickups at this time.

Can I get a tour of the warehouse?

As much as we love sharing our love of fountain pens with our customers, we are not a physical retailer and our insurance prohibits us from allowing customers in our warehouse. Thanks for your understanding!

Feel free to check out our video tour though!