When should I order by for holiday delivery?
Standard International & USPS Priority: Place your order by December 5th, though we cannot guarantee delivery before Christmas with these methods. We recommend using FedEx instead.
FedEx and USPS Express: Place your order by December 12th.
Do you ship to my country?
We welcome orders in almost all countries, as long as USPS and/or FedEx currently ships there. Currently, we are not shipping to Burma/Myanmar, Russia, Ukraine, Czech Republic, Lebanon, Iran, or Vietnam. We also cannot offer FedEx shipping to Brazil, Greece, or Mexico at this time.
We also cannot ship a FedEx order to a PO Box address.
How much is my shipping?
Simply add the items you want into your cart, and you'll be given shipping options and prices at checkout. All of our shipping rates are a flat price, and will depend on your country. Not all methods are available in all countries.
FedEx International Priority: $36-$48 flat rate depending on your location. Our most expedited shipping option. Full tracking is included. Not available for Latin America.
FedEx International Economy: $28-$42 flat rate depending on your location. Also an expedited shipping option, though not as fast as International Priority. Full tracking is included. Not available for Latin America.
Standard: $12-$19 flat rate depending on your location. Available for orders under $300 and weighing less than 4 pounds. Limited tracking is available. While the most economical, it can take anywhere from 1-8 weeks for delivery. Handled most of the time by APC within the US and completed by local carriers.
USPS Priority International Mail: $40 flat rate. Available for orders up to $300 in value, for Latin America only. May have limited tracking.
USPS Express International Mail: $50 flat rate. Our fastest USPS option, available for Latin America only. Full tracking is included.
When will my order ship?
If you select FedEx and place your order by 10am Eastern Time (Monday-Friday), we'll ship it that same business day.
For Standard shipments, we aim to have your order out by the same or the next business day. In times of very high volume it may take up to 2-3 days.
We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.
When will my order arrive?
*These estimates begin once the order has been shipped from our warehouse, typically 1-2 business days after the order has been placed. FedEx orders are shipped same business day if we receive your order by 10am Eastern Time.
FedEx International Priority: Usually arrives in 1-2 business days. Full tracking.
FedEx International Economy: Usually arrives in 2-5 business days. Full tracking.
Standard: Usually arrives within 1-4 weeks, with limited to no tracking.
USPS Priority International Mail: Usually arrives within 1-3 weeks. Limited tracking. Latin America only.
USPS Express International Mail: Usually arrives within 1 week depending on customs clearance. Full tracking. Latin America only.
Do you offer currency conversion?
Not at this time. All prices are displayed in US dollars. It is up to you to calculate the exchange rate if you are paying with a different currency.
Do I have to pay duties/customs?
Laws vary by country, so it depends on your country's regulations. You are responsible for paying any assessed customs fees upon receipt. We are not responsible for any customs fees charged.
Whoever receives the package is responsible for paying any applicable duties or taxes on the received products, even if it is being shipped as a gift! We cannot mark packages as gifts, and we will not falsify the total value of the package to skirt customs fees. That is against our company value to "Be Honest." All contents will be stated on the outside of the package as part of the customs form.
If you fail to pay the duties for your parcel and it is returned to us, you will have the option for us to re-ship your package to you (and you will pay for shipping again), or we can cancel your order and refund you for the products less the original shipping amount paid. We will reach out to you if your package is returned to us.
For Australian residents, we do collect 10% Australian GST for merchandise and shipping charges ordered on this website, which in general should not be charged at the point of customs. If in the event you are also charged at customs, please let us know immediately and we'll refund the portion we collected.
Oops! I gave you an incorrect shipping address!
Please email us at email@example.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.
If your package has already shipped and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order, we'll refund you for the products minus the original shipping charges. We'll reach out to you to coordinate your options before reshipping.
If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.
Help, I think my package got lost!
While most international packages show up within a week or two, we have seen some take as long as six to eight weeks if they get stuck in customs.
First, check with your country's local customs office. In many countries, you can give them your tracking/package number and they can tell you if it's in their system or not. If not, please let us know and we'll do our best to track it down. However, if you elected the Standard option, unfortunately there is limited tracking that can be done. The carrier may not be able to tell us where your package is. This is part of the tradeoff of the economical price.
If it’s been several weeks and your package still hasn't showed up, we ask that you be patient and wait at least sixty days to see if it arrives (and again, check with your customs office). We can’t process a claim with our shipping insurance for sixty days, so until then, there isn't much that we can do.