What is your return policy?
Need to make a return? It's easy. Just go to our Return Portal within 60 days of placing your order to get the process started. You'll need to have your original order number and your email address ready. You'll be prompted to select which item(s) you wish to return, the reason for return, and your options for reimbursement.
We're happy to provide full reimbursement on products that are returned to us unused, in the state you received them, and which include all of the original packaging (such as the pen case, warranty papers, cartridges and converters, etc). If you need to return a product because the item is damaged or defective, we’ll also take care of you! Should your return call for a shipping reimbursement, we are only able to reimburse up to the shipping costs of the original order. Please keep this in mind as you choose your return shipping method.
Keep in mind that you will be responsible for shipping costs on preferential returns. For US addresses, since our Return Portal automatically generates shipping labels for you, the cost of those labels will simply be deducted from your final refund or store credit. For international addresses, our Return Portal is unable to provide shipping labels, so you will be responsible for paying for and printing your own label.
Upon arrival, be sure to handle and inspect any new pens. Once the pen touches ink, we can still accept it, but there will be a restocking fee of 10% incurred for preferential returns.
We are unable to accept returns on any item, whether used or new, that came free with another product or was purchased from our Bottom Shelf section. In addition, we cannot accept pens or nibs if they have been modified in any way, or any of the following items if they’ve been used: ink, paper, sealing wax, or cleaning/tuning supplies.
We are not able to refund or replace free items. Returns that include a free item (i.e. gift with purchase) may not be eligible for full reimbursement. Feel free to reach out to us for details on your specific situation.
Bottom line - just reach out to us and we’ll provide all of the final directions for your return/exchange! The approval of all returns are subject to the discretion of The Goulet Pen Company. If you have any questions, please email our team at firstname.lastname@example.org.