Domestic US Shipping FAQ

How much is my shipping?

We ship all of our packages through USPS or FedEx, all with flat-rate shipping. Simply add the items you want into your cart to view the options, which vary based on location. All of our shipping methods include tracking.

We offer FREE USPS shipping on any order over $85. The $85 refers to the subtotal after any applied discounts and before sales tax. The purchase of gift cards do not count towards this minimum order total.

We also offer FREE USPS Priority shipping for all orders to APO/FPO addresses.

We cannot ship FedEx orders to a PO box address or to U.S. territories such as Puerto Rico.

USPS First-Class Mail: A FLAT rate of $4.75, everywhere. Available for very lightweight packages (several ounces) and may not be available if your total order weight exceeds the maximum allowed.

USPS Priority Mail: A FLAT rate of $8.95. You can also add signature confirmation for an additional fee.

FedEx 2 Day: A FLAT rate of $16.

FedEx Standard Overnight: A FLAT rate of $34.

When will my order ship?

If you select FedEx 2 Day or FedEx Standard Overnight and place your order by 10am Eastern Time (Monday-Friday), we'll ship it that same business day. Please note that we do not offer Saturday or Sunday delivery for FedEx orders.

For USPS shipments, we aim to have your order out by the same or the next business day. In times of high volume it may take up to 2-3 business days.

We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.

You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.

When will my order arrive?

*These estimates begin once the order has been shipped from our warehouse, typically 1-2 business days after the order has been placed. FedEx 2 Day and FedEx Standard Overnight orders are shipped same business day if we receive your order by 10am Eastern Time.

USPS First-Class Mail: Usually takes 2-5 business days to arrive. Please see note below about current delays.

USPS Priority Mail: Usually takes 1-3 business days to arrive, but at this time all couriers are experiencing widespread delays and tracking inconsistencies that are resulting in unpredictable timelines. Some packages could encounter delays up to two weeks.

FedEx 2 Day: Arrives in two business days after we ship it, by 4:30pm your time. For example, if you order by Monday morning, it will arrive to you on Wednesday afternoon; if you order by Thursday morning, it will arrive to you on Monday afternoon. Please note that we do not offer Saturday or Sunday delivery for FedEx packages.

FedEx Standard Overnight: Arrives next business day after we ship it, by 3pm your time. Please note that we do not offer Saturday or Sunday delivery for FedEx packages.

Why hasn't my tracking updated?

At the moment, the USPS is experiencing unprecedented delays, due largely to impacts from COVID-19. We have seen domestic USPS packages take up to 14 days to arrive and tracking information is not being updated consistently. The vast majority of the time we have shipped your order as normal and it is flowing through their system, it’s just taking longer and slightly more mysterious where it actually is in the process. Your patience and understanding during these historic times is greatly appreciated, and we’re doing everything we can to try to provide the best process possible with as much is within our control.

If it has been more than 10 days and tracking has not updated or your order has not shown up please email us at info@gouletpens.com. We will always take care of you!

Oops, I gave you an incorrect shipping address!

Please email us at info@gouletpens.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.

If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.

If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.

What is signature confirmation and when do I need it?

Signature confirmation is a way to make sure your package will not be delivered without your signature. If you're not home, usually a notice is left for you to pick it up at your local post office. We offer signature confirmation for an additional $2.55 on all domestic (U.S.) orders shipping via USPS Priority Mail. If you’re concerned about packages being left unattended on your doorstep, you can add signature confirmation as an extra guarantee that it will arrive safely and to minimize the risk of it being stolen.

What is the FedEx Delivery Manager and do I need it?

The FedEx Delivery Manager is an optional free service provided by FedEx that allows you greater control and visibility over your orders (not just from us, but for any vendor shipping to you via FedEx). You can communicate special needs for delivery (such changing the delivery address, holding for pickup, or providing delivery instructions) through the tool. The website is https://www.fedex.com/us/delivery/.