Domestic US Shipping FAQ

When should I order for holiday shipping?

We’re anticipating a crazy holiday season again this year. Because of stock limitations, continued worldwide shipping delays, labor shortages, and the busyness of the holiday season, we encourage you to get your holiday shopping done early.

Please place your holiday orders by the following deadlines:

  • Friday, December 3rd for Standard Shipping
  • Monday, December 20th for FedEx 2Day
  • Tuesday, December 21st for FedEx Standard Overnight

Please note our office will be closed on Friday, December 24th through Monday, December 27th. We'll resume shipping and answering emails on December 28th. Thank you for your patience!

How much is my shipping?

We ship all of our packages through USPS or FedEx, all with flat-rate shipping. Simply add the items you want into your cart to view the options, which vary based on location. All of our shipping methods include tracking.

We offer FREE standard shipping on any order over $85. The $85 refers to the subtotal after any applied discounts and before sales tax. The purchase of gift cards do not count towards this minimum order total.

We also offer FREE standard shipping for all orders to APO/FPO addresses.

We cannot ship FedEx orders to a PO box address or to U.S. territories such as Puerto Rico.

Standard shipping: A flat rate of $7.95. FREE for orders over $85.

FedEx 2 Day: A flat rate of $15. FREE for orders over $1000 within the US.

FedEx Standard Overnight: A flat rate of $34.

When will my order ship?

If you select FedEx 2 Day or FedEx Standard Overnight and place your order by 10am Eastern Time (Monday-Friday), we'll ship it that same business day. Please note that we do not offer Saturday or Sunday delivery for FedEx orders.

For standard shipping, we aim to pack and ship out your order within 2-3 business days.

We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.

You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the "My Account" link at the top of our site to track the status of your order.

When will my order arrive?

Standard Shipping: Usually takes 2-5 business days from the time the carrier picks it up from our building, but may be longer in times of high volume. Please see "Why hasn't my tracking updated?" for additional information.

FedEx 2 Day: Arrives in two business days after we ship it, by 4:30pm your time. For example, if you order by Monday morning, it will arrive to you on Wednesday afternoon; if you order by Thursday morning, it will arrive to you on Monday afternoon. Please note that we do not offer Saturday or Sunday delivery for FedEx packages.

FedEx Standard Overnight: Arrives next business day after we ship it, by 3pm your time. Please note that we do not offer Saturday or Sunday delivery for FedEx packages.

These delivery estimates begin once the order has been shipped from our warehouse. Please see "When will my order ship?" for details on order and shipping timelines.

Please select FedEx if you need a guaranteed delivery date or guaranteed tracking.

Why hasn't my tracking updated?

At the moment, all shipping carriers are experiencing unprecedented delays, due largely to impacts from COVID-19. We have seen domestic packages take up to two weeks to arrive and tracking information is not being updated consistently. The vast majority of the time we have shipped your order as normal and it is flowing through their system, it’s just taking longer and slightly more mysterious where it actually is in the process. Your patience and understanding during these historic times is greatly appreciated, and we’re doing everything we can to try to provide the best process possible with as much is within our control.

If it has been more than 10 days and tracking has not updated or your order has not shown up please email us at info@gouletpens.com. We will always take care of you!

Oops, I gave you an incorrect shipping address!

Please email us at info@gouletpens.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we might be able to correct it before it goes out the door.

If your order ships to the address provided and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.

If your order ships to an incorrect address provided at the time the order is placed and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.

What is the FedEx Delivery Manager and do I need it?

The FedEx Delivery Manager is an optional free service provided by FedEx that allows you greater control and visibility over your orders (not just from us, but for any vendor shipping to you via FedEx). You can communicate special needs for delivery (such changing the delivery address, holding for pickup, or providing delivery instructions) through the tool. The website is https://www.fedex.com/us/delivery/.