Return Information

Due to COVID-19, we have shifted to fully remote working as of Monday, March 23, 2020. This means we are not physically in the office building to receive and process any returns.

We have temporarily suspended our self-service Return Portal, but our Customer Relationship team is ready and willing to help in whatever capacity we can.

Please email returns@gouletpens.com with your request (please include your original order #, the email address the original order was placed under, the product name(s), why you wish to return it, preferred method of refund/credit, any accompanying pictures if relevant, etc). We'll work with you on your specific request to the best of our abilities.

These are highly unusual times, and we are very sorry that we cannot provide the same level of service as we would if we were fully in the office. We really appreciate your patience and flexibility.