How do I purchase a gift card?
Gift cards are perfect presents for fountain pen enthusiasts. You can purchase gift cards directly from our site by clicking the "Gift Card" link in our footer, or by hovering over the "Sales and Deals" button in our top navigation bar and clicking "Gift Cards". A separate email with your gift card code will be delivered shortly after completing checkout.
How do I send a gift card to someone else?
Our gift cards are digital and sent via email. You can enter in the recipient's name, email address, a customized message (optional), and choose the date you want the email to be sent to them.
Alternatively, you can have the code emailed to yourself. From there you can forward it via email or print it out to give to your recipient at your convenience!
Need help picking a gift?
We’ve put together a Holiday Gift Guide if you are not sure where to start!
Do you offer gift wrapping?
We do not offer gift wrapping at this time.
Can I make a special request about my order?
We will try to honor special requests as we are able, but we cannot guarantee that we will see and be able to honor your request before it ships. We recommend that you contact us at info@gouletpens.com prior to placing an order if you have questions about how we might be able to help you with out of the ordinary requests!
When should I order for holiday shipping?
Now! In all seriousness, we’re anticipating a crazy holiday season again this year. We encourage you to get your holiday shopping done early. Please place your holiday orders by the following deadlines:
Wednesday, December 13rd for Economy Shipping
Thursday December 14th for Standard Shipping
Tuesday, December 19th for FedEx 2Day
Wednesday, December 20th for FedEx Standard Overnight
Please note our office will be closed on Friday December 22nd, and Monday December 25th.
For holiday delivery Internationally:
Order by December 14 with Express shipping
How do I know if my order has shipped?
Sign In to your account, and click the My Account link at the top of our site. From there you can view details about your order status. You'll also receive an email from us when your order has shipped, which will include tracking information.
How do I track my order?
You'll receive an email from us when your order has shipped, which will include tracking information. You can also log in to your My Account page to view the tracking information.
Misplaced this info? We understand. Email us at info@gouletpens.com and we'll help you out.
Oops! Can I change my order?
Unfortunately we cannot make any type of changes to an order once the order has been submitted- even if the status says pending. If you would like us to cancel your order, please email us at info@gouletpens.com with your order number and ask us to cancel it so we don’t send it out to you accidentally.
Please do not submit a return request if your order has not shipped, as that will not cause your order to be cancelled.