Update as of May 30, 2020:
We are gradually adding more team members to the office building and working hard on catching up to the open backlog of orders. Most of April's orders have shipped and we're making a good dent on May's orders. Because of how orders are pulled in batches, and separate workstations for each person on varied shifts, orders may be shipped out of order. Rest assured, they will all catch up very soon, and we hope to be back to normal shipping turnaround times by mid-June. Orders placed now may still be delayed for several weeks as we catch up. Thank you, as always, for your patience as we balance out all the safety concerns within our team, with providing you the best possible service.
Update as of May 4, 2020:
As of today, we have begun shipping in an extremely limited capacity. We’re going to slowly increase our shipping capacity as the stay-at-home orders are eased in the state of Virginia, but we have a large backlog to work through. It will be a slow, very gradual rampup to our normal staffing and shipping output. There are a lot of precautions we are taking to make sure that safety remains top priority for everyone. Our team continues to be paid in full and all who are able to work remotely are still doing so. Any orders placed now may still take more than a month to ship.
Previous update as of April 9, 2020:
Our physical office is currently closed as we have been working fully remote since March 23. Virginia is currently under Stay at Home orders, and out of an abundance of caution, we have our full staff doing the work that they can from home. We are still accepting orders, however we are unable to give a timeline as to when they will ship. We are continuously monitoring the news and guidance and will make the decision with our focus towards the safety of our team for when we can slowly resume reopening our building. We hope to get back to normal as soon as we can! Our team is being paid in full throughout this time period.
We'll keep you posted once we resume shipping again! Thank you again for all of your support and patience. We're all in this together.