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What is your return policy?
30-day Return Policy - any reason*! We want you to be happy.
Please email us at orders@gouletpens.com to initiate a return. You must contact us within 30 days of receipt of your package to be eligible for any kind of refund or exchange. Original shipping charges will not be reimbursed.
Product must be in new, unused, and resellable condition, and in original packaging, in order to receive a full refund of the original purchase price. If you have used a pen and still want to return it, we will assess the condition upon receipt to determine if a full or partial credit is warranted. Please flush out the pen prior to shipping it back to us. If you have damaged the item (i.e. dropping your pen and damaging the nib), we cannot accept a return, but you're welcome to contact us for repair recommendations.
*We are really sorry, but no refunds/exchanges will be issued for any used ink, notebooks, wax, etc. You may want to consider selling or trading your used items on forums like the Fountain Pen Network. We also cannot accept returns for any of our Clearance or 'Bottom Shelf' items.
For our U.S. customers:
If the item to be returned was damaged/defective upon receipt or if we sent the wrong item, we'll refund or exchange it and send you a prepaid shipping label for the return. If returning the item for any other reason, you will be responsible for paying the return shipping to our warehouse.
For our international customers:
Unfortunately, we cannot provide reimbursement for return shipping outside the U.S. If you have received a damaged/defective product, we will work with you to apply an appropriate refund or credit.
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