Need to make a return? It's easy. Just email firstname.lastname@example.org
within 90 days of placing your order to get the process started to initiate a return.
We're happy to provide full refunds on products that are returned to us unused, in the state you received them, and include all original packaging. If you need to return a new product because of our mistake (like if we accidentally sent the wrong item or the item was damaged or defective), we'll even send you a prepaid shipping label for the returned item.*
If you use a pen and still want to return it, that's no problem - we'll provide you a refund as store credit of the purchase price, minus 10%. Also, quick tip – please flush out the pen prior to shipping it back to us (trust us, receiving a pen full of ink can be very messy!).
Be sure to pack the items well to avoid any damage in transit, and include all original packaging materials. If the item does not arrive in the condition you originally received it, we may not be able to offer a full refund.
For Closeout or Bottom Shelf items, or for any used bottled ink, ink cartridges, ink samples, sealing wax sticks, notebooks, or stationery, we are unable to issue a refund. However, you may want to consider selling or trading your used items on forums like the Fountain Pen Network. *Prepaid shipping labels can only be used within the United States. For our international customers, if we messed up and you received an incorrect or damaged/defective product, then of course we will work with you to apply an appropriate refund or credit. Just let us know!