Join our Team
Fulfillment Team Member
The Goulet Pen Company is hiring a motivated member for our warehouse Fulfillment Team. Our mission at Goulet Pens is to provide writing enthusiasts with the most personal online shopping experience through comprehensive education, exemplary service, and products we believe in. The Fulfillment Team makes sure all of our customers’ orders get pulled, packed, and shipped with the highest levels of efficiency and care. We believe that the way we carry out these core tasks sends a personal message about our gratitude for our customers and our passion to serve them. If you love being on your feet, keeping your hands busy, paying attention to the details, and having a real impact on our customers, then this could be the right position for you!
What you’ll do:
--- Rotate between various jobs in our warehouse. This includes pulling orders, quality checks, packing orders, preparing shipping labels, and other production support.
--- Pull orders – use printed copies of invoices to pick the correct items off the warehouse shelves for each order. Lots of walking!
--- Quality checks – verify that all the right items were pulled for each order. This will require a great attention to detail and a high degree of knowledge of the products we sell.
--- Pack orders – determine the best type of box to use based on the shipping method and the cost, and securely pack each order using bubble wrap, shrink-wrap, packing paper, etc.
--- Prepare shipping labels – print a shipping label for each order, being sure to correctly identify the shipping method, address, price, etc.
--- Production support – we make some of our own products, so you’ll help prepare those for sale. You will be handling small and delicate products. These processes require great hand-eye coordination and attention to detail.
What type of person are we looking for?
--- We want you to have experience working on your feet! This is not a job for someone who wants to be sitting behind a desk working on a computer. You need to be prepared to stand or walk all day. If you’ve worked in restaurants, retail, or doing manual labor outside, you know what we’re talking about.
--- You must be totally team-oriented. We expect everyone to rotate roles and work as a team to be as efficient as possible. Empathy for your team members is critical for the success of the whole company.
--- You definitely need to have attention to detail. If we ship the wrong product to a customer, that’s really bad! You have to care about what you’re doing; this isn’t the type of place where you zone out while you work.
--- The "Tetris" gene is always good when it comes to packing up orders. Our number one goal is to pack each order so that it arrives safely, but we also need to watch our costs. Packing boxes efficiently is key!
--- You must be incredibly flexible, as things change on a daily basis. We may be slammed with orders one day, and slower on the next. We often rearrange the warehouse as we get new products in.
--- We need someone who cares about the real person on the other side of the order they are fulfilling. You don’t necessarily have to be a writing enthusiast yourself, but you must respect our customers by the way you handle the products they are passionate about.
This will be a full-time, 40-hour/week position, Monday through Friday, 8am to 5pm (with an hour unpaid lunch break). Pay will start at $12/hour, with full benefits including paid vacation and holidays, health/dental insurance, and 401(k) with matching.
If this all sounds like something that excites you (and if you like what our company is all about), then please send us your résumé! You can email Sam Vaughn at firstname.lastname@example.org. We look forward to hearing from you!
The Goulet Pen Company, LLC
10201 Maple Leaf Ct
Ashland, VA 23005