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Order Status
My order arrived but I have damaged or missing items - help!
  Yikes! Let’s get that straightened out as quickly as we can. Send us an email us at orders@gouletpens.com so we can get started. If your package was damaged in shipping, we'll send replacements (or, in rare circumstances, offer a credit/refund if a similar product is not available). If you're missing an item from your order, please let us know as well and we'll work with you to make it right.
Oops! Can I change my order?
  As long as your order hasn't shipped yet, we may be able to make changes like adding more items, swapping things out, or taking items out. Please email your request to orders@gouletpens.com.
How do I know if my order has shipped?
  Click the "Order Status" link in the bottom of our site and log in for details about your order status. You'll also receive an email from us when your order has shipped, which will include tracking information
How do I track my order?
  You'll receive an email from us when your order has shipped, which will include tracking information. Misplaced this info? We understand. Send an email to orders@gouletpens.com and we can look into it for you.

Keep in mind, not all shipping methods have full tracking. All domestic (U.S.) orders include full delivery confirmation, with signature confirmation available for an additional charge. For international orders, tracking will depend on the shipping method - Priority Mail usually only tracks within the U.S., while Express Mail has full tracking capabilities.
My order never arrived - help!!
  First step? Breathe. We’ll help you track it down. Start by clicking the "Order Status" link in the bottom of our site to track your order status and make sure all the items have shipped. If you received tracking information from us in an email and it says your package was delivered, we recommend that you check with your local post office (or customs office) to see if they have additional information. If you still need help, email orders@gouletpens.com.

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