Help: Answer

International Shipping

Do I have to pay duties/customs?
	It depends on your country's regulations. The laws vary by country. You are responsible for paying any assessed customs fees upon receipt. We are not responsible for any customs fees charged. Important note: Whoever receives the package is responsible for paying any applicable duties or taxes on the received products, even if it is being shipped as a gift! We cannot mark packages as gifts, nor do we falsify the total value of the package to skirt customs fees. All contents will be stated on the outside of the package as part of the customs form. Another note: If you fail to pay the duties for your parcel and it is returned to us, you will have the option for us to re-ship your package to you (and you will pay for shipping again), or we can cancel your order and refund you for the products less the original shipping amount paid. We will reach out to you once your package is returned to us.
Help! I think my package got lost.
	While most international packages show up within a week or two, we have seen some take as long as 6-8 weeks if they get stuck in customs. The first thing to do is to check with your country's local customs office. In many countries, you can give them your tracking/package number and they can tell you if it's in their system or not. If not, please let us know and we'll do our best to track it down with USPS. However, if you elected the First-Class mail option, unfortunately there is NO tracking that can be done. USPS will not be able to tell us where your package is. This is part of the tradeoff of the economical price. If several weeks have gone by and your package still hasn't showed up, we do ask that you be patient and wait up to 60 days to see if it arrives (and again, check with your customs office). We cannot process a claim with our shipping insurance until 60 days have gone by, so until then, there isn't much that we can do.
How much is my shipping?
	We ship all of our packages via USPS. Simply add the items you want into your cart, and you'll be given shipping options and prices. For international orders, we offer First-Class, Priority, and Express Mail. Here is an overview of each: First-Class Mail is only available for lightweight packages (under 4lb including packaging) totaling up to $300 and may not be available if your total order weight exceeds the maximum allowed. NO tracking is provided for First-Class mail; that is, once it leaves our local post office system, we will not be able to tell you where your package is. First-Class mail can take as little as 1-2 weeks to arrive, but can take as long as 6-8 weeks if the package gets stuck at customs. Priority Mail is available for all types of packages totaling up to $300. Tracking is limited - it will usually track the package within the US, but not always once it leaves the country. Priority Mail usually takes 1-2 weeks, but can take as long as 6-8 weeks depending on customs. Express Mail is the fastest option and the only option that offers full tracking. With Express Mail, the tracking will be able to tell you exactly where the package is at all times. Express Mail usually takes several business days to arrive, most often within one week. We recommend this option for all packages as it is the fastest and most secure.
Oops! I gave you an incorrect shipping address.
	If you realize that you gave us the wrong shipping address, contact us immediately - if it hasn't shipped yet, we should be able to correct it before it goes out the door. If it has already shipped and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before reshipping.
Do you ship to my country?
	We welcome orders in almost all countries, as long as USPS currently ships there. We are currently not shipping to Russia, Ukraine, or Vietnam due to too many lost and/or fraudulent packages. At this time, we cannot ship Express Mail to the Czech Republic, but First-Class and Priority are still available options.