Return to Help Index
||From Lamy USA's website:
Do Lamy Pens carry any sort of warranty?
All Lamy pens sold in the US carry the following warranty:
Lamy pen warranties its writing instruments for the life of the
product**. If repair is required other than from abuse or misuse, then
for a small handling and return postage charge of $9.50 per pen, Lamy
products will repair, refurbish, and return any Lamy instrument. If
other parts have been abused, there will be a special charge. Otherwise,
there are no labor or parts charges.
**The Lamy warranty does not cover damage caused by misuse, abuse,
unauthorized service and the use of other manufacturers refills or inks.
How do I go about getting my Lamy writing instrument repaired?
You will have to send your pen to our repair center in Coppell,
Texas for evaluation (United States Customer Only), please be sure to
follow these instructions.
Please note: we only repair LAMY pens for U.S. Customers. For Canadian customers, please direct your inquiry to:
We request that you return your writing instrument in a protective
box or package that will ensure its safe delivery. To prevent leakage,
please remove the refill or cartridge of your pen before shipping to us.
Also, if you are using the US Postal Service we would suggest you write
"Hand Cancel Only" on the outside of the package to minimize damage
from postal machines. Please note that we cannot be held liable for
products lost or damaged in shipping on their way to us, therefore we
advise sending via UPS or FedEx. If you would like to use the Postal
Service, you should send your package via Registered or Insured Mail.
Enclose a brief note in your package with the following information:
Today's Date, Your Name, Daytime Phone, Email Address (if applicable),
Your Return Address, Style or Model of Pen (if known), Nature of
Problem, and whether your pen has any sentimental value or
You will need to include a check or money order for $9.50 per pen,
made payable to Lamy Pen USA (please do not send cash). This is only to
cover postage and handling back to you.
Send your writing instrument to:
Lamy Customer Service
555 Airline Drive, Suite 100
Coppell, TX 75019
PLEASE NOTE ADDRESS CHANGE - Do not send LAMY repairs to Wilton, CT
LSF Trading Ltd.
300 Trowers Rd., Unit #2
Tel# (905) 264-2034
How long will it take my pen to get back?
For normal warranty repair, your writing instrument should be repaired within 3 to 4 weeks of its receipt by our repair department.
Who do I contact with questions regarding repairs?
Please contact our customer service department at 1-800-345-6798.
||From Pilot USA's website:
Namiki Emperor, Yukari and Yukari Royale Collection writing instruments are unconditionally guaranteed against failures due to faulty materials or workmanship throughout their life with the original owner. The balance of Namiki and premium Pilot product collections are guaranteed against mechanical failure for a full 3 years from the date of purchase, with the exception of the Pilot Knight and Ageless Collections which have a 1 year guarantee.*
Leads, erasers and ink refills, exhausted in the course of normal use, are excluded from this Guarantee. Also excluded are fountain pen nibs and other parts damaged from impact, unreasonable use, obvious misuse or abuse. We recommend that you use Namiki inks and Pilot refills, leads and erasers to ensure proper long-term functioning of your writing instrument.
In the unlikely event that you experience a mechanical failure with any Namiki writing instrument, we will repair it or replace it without charge. If repair is required, please send your writing instrument to:
Namiki Service Department
3855 Regent Boulevard
Jacksonville, FL 32224
We at Namiki want you to enjoy the superior craftsmanship and performance resulting from our 90 years of writing instrument design and manufacturing experience.
*Contingent upon return of product registration card with proof of purchase within 90 days of purchase.
||If you need to repair your damaged TWSBI fountain pen, please send an email to firstname.lastname@example.org.