The Pilot Custom Heritage 92 fountain pen uses a rotating suction mechanism (piston-fill). Ink capacity is 1.2ml. The clear demonstrator allows you to see not only the amount of remaining ink, but the color of the ink as well. The fine 14k rhodium nib maximizes the functionality and smooth writing of a fountain pen, achieving the strength of character nuance. Each Custom Heritage 92 pen is merchandised in an elegant Pilot leather gift box.
The Pilot Custom Heritage 92 fountain pen uses a rotating suction mechanism (piston-fill). Ink capacity is 1.2ml. The clear demonstrator allows you to see not only the amount of remaining ink, but the color of the ink as well. The fine 14k rhodium nib maximizes the functionality and smooth writing of a fountain pen, achieving the strength of character nuance. Each Custom Heritage 92 pen is merchandised in an elegant Pilot gift box.
We ship all of our packages through the United States Postal Service (USPS). We've found their rates to be the best value, both within the US and abroad. Simply add the items you want into your cart, and you'll be given shipping options and prices. We are able to ship most orders on the same or next business day. Shipping within the US: First-Class Mail is available for very lightweight packages (several ounces) and may not be available if your total order weight exceeds the maximum allowed. Cost is usually $3-5, depending on the total order weight, and usually takes 2-5 business days to arrive. Priority Mail is used for most of our packages and usually takes 1-3 business days to arrive to you. We charge a flat rate of $5.95-$7.95, depending on your location. You can also add additional services such as insurance and signature confirmation. We also offer FREE Priority shipping for APO addresses. We include free delivery confirmation in all packages. You'll receive your tracking number via email as soon as your order ships. Shipping outside the U.S.: First-Class Mail is available for lightweight packages (under several pounds) up to $300 in value. The cost usually starts around $8 and goes up from there depending on the total order weight and your country. This is the cheapest option, but it can take up to several weeks to arrive and tracking isn't available. Priority Mail is available for any weight of package, up to $300 in value. This has some limited tracking and usually takes about 1-3 weeks to arrive. Cost usually starts around $30 and is based on the total order weight and your country. Express Mail is used for any package over $300 or for anyone wishing to receive their package quickly, usually in under a week (depending on customs). Cost usually starts around $40 and is based on the total order weight and your country. While the most expensive, we recommend this option as it offers full tracking and is the most reliable.We ship to nearly all countries, with a few exceptions as outlined on our FAQs page. Please note that the recipient is responsible for paying any applicable duties or taxes on the received products, regardless of the shipping method. We don't unlawfully mark packages as gifts, and we're not willing to lie about the value on the package. All contents will be stated on the outside of the package as part of the customs form. Please refer to your country's regulations for additional information on customs. Need to make a return? It's easy. Just email firstname.lastname@example.org within 90 days of placing your order to get the process started to initiate a return.We're happy to provide full refunds on products that are returned to us unused, in the state you received them, and include all original packaging. If you need to return a new product because of our mistake (like if we accidentally sent the wrong item or the item was damaged or defective), we'll even send you a prepaid shipping label for the
returned item.*If you use a pen and still want to return it,
that's no problem - we'll provide you a refund as store credit of the purchase price, minus 10%. Also, quick tip: please flush out the pen prior to shipping it back to us (trust us, receiving a pen full of ink
can be very messy!).Be sure to pack the items well to avoid any
damage in transit, and include all original packaging materials. If the
item does not arrive in the condition you originally received it, we may
not be able to offer a full refund.For Closeout or Bottom Shelf items, or for any used bottled ink, ink cartridges, ink samples, sealing wax sticks, notebooks, or stationery, we are unable to issue a refund. However, you may want to consider selling or trading your used
items on forums like the Fountain Pen Network. *Prepaid
shipping labels can only be used within the United States. For our international customers, if we messed up and you received an incorrect
or damaged/defective product, then of course we will work with you to apply an appropriate refund or credit. Just let us know!